Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par FredMcD

antxmage
antxmage
more options

After opening and remaining open for a variable amount of time, 5 minutes or 15 minutes, firefox stops responding for 1-2 minutes then always crashes. Firefox is up to date. I believe all the plugins are up to date. Runs on Windows 7. The crash report is attached. Thanks.

Crash report is viewable on the menu to the right under system info (more info).

After opening and remaining open for a variable amount of time, 5 minutes or 15 minutes, firefox stops responding for 1-2 minutes then always crashes. Firefox is up to date. I believe all the plugins are up to date. Runs on Windows 7. The crash report is attached. Thanks. Crash report is viewable on the menu to the right under system info (more info).

Modifié le par antxmage

Toutes les réponses (2)

the-edmeister
the-edmeister
  • Moderator
more options

Please follow the steps below to provide us with Firefox crash report IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

The crash report is several pages of data. We need the report numbers to see the whole report.