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firefox crashes on startup fresh install

emmetfitzhume1
emmetfitzhume1
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Windows 7. IE and Chrome work fine. Firefox will not start even in safe mode. Fresh install. Firefox was never on this computer before. One of the crash reports:

bp-e3365345-2127-4374-a2dc-310da2151016

Windows 7. IE and Chrome work fine. Firefox will not start even in safe mode. Fresh install. Firefox was never on this computer before. One of the crash reports: bp-e3365345-2127-4374-a2dc-310da2151016

Toutes les réponses (4)

FredMcD
FredMcD
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Product Firefox Version 41.0.2

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged these programs;

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvumdshim.dll = NVIDIA Corp

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

emmetfitzhume1
emmetfitzhume1 Auteur de la question
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I'n not sure those libraries you flagged have anything to do with this - it looks like they were highlighted in red only because the debugger symbol files (.pdb) files were not available for those modules.

The crash reason is EXCEPTION_ACCESS_VIOLATION_EXEC. Looks like something may have tried to access address zero. The offending code is supposed to be when CallGetService was called. I'm not sure if this is a null pointer problem or how it could be caused by by my particular system configuration.

For what its worth I checked Dell and I supposedly have the latest nvidia drivers and I downloaded the latest intel integrated graphics drivers.

I can't get into firefox long enough to change any acceleration settings. The application crashes instantly. I barely start to see a window open up and its gone with the mozilla crash reporter popup.

For what its worth I went and installed an old firefox from May 2015. version 38.0 I think and that one runs. Not sure what is going on here.

Modifié le par emmetfitzhume1

philipp
philipp
  • Moderator
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hi, unfortunately this crash seemse to be caused by websense endpoint security software that is running on a device - websense has released an updated version (8.1.2224) which should address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

emmetfitzhume1
emmetfitzhume1 Auteur de la question
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Sounds like a likely culprit thanks for the info. If an update fixes this problem I'll be sure to click the solved the problem button for you. Might be some time before I can get IT to do anything.