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Firefox crashes
We had faced a crash issue in firefox in one of our machine and i have re-installed the firefox in it. But still having the issue. Firefox is getting crashes frequently. I am attaching the Crash ID's before reinstall and after re-install.
Version we are using is 29.0.1 due to some application compatibility.
After re-install bp-1b874d7f-06a9-44ef-8550-0a1142150417
Before re-install bp-173abfe2-118d-48e3-b3a6-1e8f62150413 bp-9dd12a54-e462-40eb-8be6-cde652150410 bp-8cec5dd9-df5f-49e5-9875-8cdae2150409 bp-f5ea5da9-dbbf-487e-9342-227fb2150409
Can someone please help on this
Toutes les réponses (2)
Hello,
you need to upgrade your Firefox browser.
- Go to help
- Click on about Firefox
It will update your browser automatically.
Report us back if this works
You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.