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when I click on firefox I get a blank page powered by Ask.com why is this happening

  • 2 réponses
  • 4 ont ce problème
  • 14 vues
  • Dernière réponse par cor-el

snowball1
snowball1
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I have had Firefox as my webpage for a long time now with no problems however just recently this page powered by Ask.com has appeared which is a blank page with 2 columns but no words. I have now had to use Google chrome to access the web which I prefer not to.My email account is not affected. Why is this happening?

I have had Firefox as my webpage for a long time now with no problems however just recently this page powered by Ask.com has appeared which is a blank page with 2 columns but no words. I have now had to use Google chrome to access the web which I prefer not to.My email account is not affected. Why is this happening?

Toutes les réponses (2)

FredMcD
FredMcD
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Did you post this from the computer with the problem?

It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is there for. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can open the about:config page via the location bar and search for prefs that refer to ask.com. You can reset user set (bold) prefs via the right-click context menu to the default value.

If you do not keep changes after a restart or otherwise have problems with preferences, see: