My thunderbird crashes just after i start it
So when i want to open thunderbird, its think for few seconds and crash, below is the information ive got:
AdapterDeviceID: 0x6798 AdapterDriverVersion: 16.200.1035.0 AdapterSubsysID: 3001174b AdapterVendorID: 0x1002 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.9b2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0 AvailablePageFile: 12212678656 AvailablePhysicalMemory: 3929743360 AvailableVirtualMemory: 3838775296 BIOS_Manufacturer: Award Software International, Inc. BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 67108864 BuildID: 20160617053357 CrashTime: 1471326597 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1471288679 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6798, AdapterSubsysID: 3001174b, AdapterDriverVersion: 16.200.1035.0 FP(D100-L110000-W00000000-T0000) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 32763 StartupTime: 1471326592 SystemMemoryUsePercentage: 54 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160617053357","version":"47.0","vendor":null,"platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8187,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pl-PL","servicePackMajor":1,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"SanDisk SDSSDX120GG25","revision":"R112"},"binary":{"model":"SanDisk SDSSDX120GG25","revision":"R112"},"system":{"model":"SanDisk SDSSDX120GG25","revision":"R112"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"AMD Radeon R9 200 Series","vendorID":"0x1002","deviceID":"0x6798","subsysID":"3001174b","RAM":3072,"driver":"aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"16.200.1035.0","driverDate":"6-21-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17028},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.9b2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17028,"updateDay":17028,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16982,"updateDay":16969},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17168510976 TotalPhysicalMemory: 8585207808 TotalVirtualMemory: 4294836224 URL: UptimeTS: 17.664479274 Vendor: Version: 47.0 Winsock_LSP: MSAFD TCP/IP [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD TCP/IP [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD TCP/IP [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD TCP/IP [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD TCP/IP [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD TCP/IP [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Dostawca usług RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Dostawca usług RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Dostawca usług RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Dostawca usług RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Valittu ratkaisu
I will take a guess, given that the error is in the DBview that you have a bad index file.
I have never recommended this before, because it does not really do much at all and it's abilities are over sold. But Thunderfix might fix this one as it deletes all the MSF files which that component is reading and when Thunderbird starts up they are rebuilt. http://www.parhelia-tools.com/products/thunderfix/thunderfix.aspx
Lue tämä vastaus kontekstissaan 👍 0Kaikki vastaukset (4)
what is the crash id? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Hi there, i hope its this one: bp-4c29dcc4-a829-44d9-acfd-9c4802160815
Valittu ratkaisu
I will take a guess, given that the error is in the DBview that you have a bad index file.
I have never recommended this before, because it does not really do much at all and it's abilities are over sold. But Thunderfix might fix this one as it deletes all the MSF files which that component is reading and when Thunderbird starts up they are rebuilt. http://www.parhelia-tools.com/products/thunderfix/thunderfix.aspx
Thanks Matt, it all works now :)