Thunderbird Community Forum

Since I installed Thunderbird on my new computer, I have been unable to send email using Thunderbird with my Spectrum account. I can receive email using Thunderbird with no problem.

I called Spectrum tech support and they confirmed that I can both send and receive email from their webmail app, so the problem is not on their end. They also gave me the correct settings to use for Outgoing mail, which I entered within the Thunderbird Account Settings. I read the articles on the Thunderbird support site, but they did not fix my problem.

My Thunderbird version is 115.12.1.0. My OS is Windows 11.

The attached photos show the failure message I am getting and also the account settings. Please let me know if you have any questions or if you need anymore information.

I really like Thunderbird from my previous experience so I really hope that you all can help me overcome this issue. My wife can send email from her phone but we really want to be able to do it from the desktop as well. Please help!

Thanks, Bruce

I'm running on windows 10. Evidently, Thunderbird updated itself last night and today my entire configuration is trashed. I'm going to have to re-set everything back up from scratch. Not Good and I'm not happy

Hi, I am writing on behalf of an elderly user who sometimes closes Thunderbird windows when making their way to other Thunderbird windows or Tabs which are open. This sometimes leads to the situation where, in the Windows taskbar, there is no blue Thunderbird icon visible, but there are Thunderbird Write icons visible (the black-coloured fat pencil icon). The problem is that the "Launched" or "Home" icon can vanish from the Taskbar even when the Thunderbird program is open, such as for writing an email.

This person's workflow requires the blue icon to be stable - it should never disappear from the Taskbar, even if certain Thunderbird windows are closed. I have tried explaining the logic and what to do, but after decades of using "forever stable" email software and their permanent "stable Home icons are always to be found in the Taskbar" I am unable to change the users' expectations about usability.(I am providing family IT support for my elderly parents and others.)

I would like to implement a script or install an add-in which ensures that the blue Thunderbird "Launched" or "Home" icon is permanently welded to the Taskbar, like a limpet, in all circumstances.

This "Sticky blue Home Thunderbird icon in the Taskbar" would be an acceptable usability outcome even if it means computer performance is degraded by allowing users to open multiple instances of Thunderbird.

Put plainly, they want it more and if performance is the price to pay, they will accept that price.

Is any such script available? Is there a switch in the coding I can change to enable stickiness? Is there an Add-In which can achieve this outcome? Is there any other path to the desired solution?

Thank you for your time considering this and solutions.

I have POP3. Thunderbird leaves all messages on server. I have to use another app to remove them from the server.

I've read some messages here that there's a setting to Leave or Not Leave messages on the server. I haven't been able to find this setting.

Related -- Is there a way to tell Thunderbird NOT to automatically download messages until I click get new messages?

Thanks.

One of my three email accounts shows all top level folders at the same level as Inbox. (This account is hosted on Google.)

The other two accounts show all top level folders as subfolders of Inbox, although the servers show them correctly at top level. (Hosts are Inmotionhosting and Dreamhost.)

Is there a way to get these folders correctly shown at the top level?

The Manually Sort Folders add-on no longer sorts subfolders, so can't be used on these two accounts without this fix.

I understand that Postbox, based on Thunderbird, will never be updated to become compatible with Apple silicon chips. Therefore Postbox will cease to work when Rosetta will be deprecated on macs. Consequently my question is where can I find directions to import messages, filters, and preferences from Postbox to Thunderbird?

I recently switched to Thunderbird calendar and I really like it but I have just one question to make my calendar perfect.

When creatingan Event / Task Is there a way to isolate each Event / Task in their own box and fill color sollelction? When I go to print the calendar all that I see are the words. If I could color the boxes as I have done in the attachment (T-bird)from another calendar that I use to have, and the other attachment is printed from Thunderbird (T-bird-1)and it it would make it easier to see with bigger fonts and colored box.

Hello,

I don't understand the efficacy of the new "No Message Found" alert.

I have received many messages every day for many years and have never a problem.

Thank you !

After Thunderbird is running for a while, it "freezes" with a message saying it is no longer responding. When I click on shut it down it says it is reporting this to windows . After shutting it down windows 10 basically reboots (it takes a while) before I can click on the Thunderbird icon again. Been happening for several weeks.

Until I tried to set a task 5 minutes in size (I am logging timeboxing rather than setting things in advance) and the visual block had a minimum size that made it overlap even though the times don't (had this issue super heavily with google calendar, thought this could be the saviour but ig not). I'm not a C++/JS programmer I only know lua, html and css so I could take a look at the source code but I've also never built anything and I'm not sure if this will be as easy as tweaking a value.

If anyone has expertise and it doesn't take them that much time I would appreciate it if you could send a build where the event block can be visually any size you set it to. Thanks either way

I suppose the best place to start is when/where I think this problem started. Approx three to four weeks ago my thunderbird program stopped downloading emails from my server (Spectrum/RR). I say Approx because the problem sort of sneaked up on me without me realizing it was there.

I was using W7 and my hard drive was pretty much full and I was constantly getting messages that my email could not be downloaded due to lack of space. I started deleting stored emails and emptying the trash, which sort of kept me up and running for the past couple weeks. All this time my Gmail account continued to work as it should, downloading every email that was sent to me, but the Spectrum/RR account was spotty at best.

So today I fired up a new W11 computer for the first time. One of the first programs I installed was Thunderbird. When I attempted to set up an account using Spectrum/RR the process failed. I typed in all of the correct information, Name, Email, and Password but the account will not finalize. Instead, I continue to get the same message that the Configuration, Username or Password is incorrect.

I have since successfully logged into my Spectrum/RR web mail, so I know the username and password I am using is correct. I have also talked with Spectrum Technical support, and they have verified that what I am using to log in is correct.

I hope I didn't ramble on to much and someone can help me !

'Have enabled and disabled. restarted, both times. Tried troubleshooting mode, and cleared the cache. Could not find the setting in the config screen. Not sure I was looking for the right thing, anyway. Your help will be greatly appreciated. John Looze

At about the time of the most recent update to Thunderbird my wife's computer started running Thunderbird all wrong. A large chunk of old messages vanished, but not the oldest, and when she deletes a message it vanishes instead of going into a Deleted file. The old messages are still on the server, but Thunderbird will not download them again, I assume because it thinks she already has them. They are there, though. I installed her email on my version of Thunderbird and it promptly downloaded all 330 of them. I assumed something went wrong in the update so I thought if I uninstalled Thunderbird and reinstalled it, all would go back to normal. I have done so with both a warm and a cold reboot after uninstalling and in both cases when I open Thunderbird, there is her account, faults and all. So the question is "How do I get rid of Thunderbird completely, so that it needs the mail-box reloaded as well?" It is beyond me why what I have done doesn't work. Is there some other way to get the program working like it used to? My wife is about as technophobic as they come and takes a long time to learn something new so please can we go back to the way we were? We are both in our 80s so new tech is sometimes a challenge. Any help you can give us, in simple language please, would be appreciated. I don't want to convert her to Access as I have never used it and wouldn't know how to teach her. Thank you, Peter

In Thunderbird I have an *@live.co.uk account" However when I open TB this account does not refresh. I went to "Saved Passwords" and it asks me for a PIN. The dialog box is headed "Mozilla Thunderbird"; "verify your identity to reveal the saved passwords" This is new to me as I had just opened "Saved Passwords" but on a reboot I get this message. I guess this is a new feature.

I did not know I had a PIN for TB.

I tried "I forgot my PIN". That says "You can reset your PIN by going to Settings > Accounts > Sign-in options" I can't find that option General, Composition or Privacy and Security

can anyone please advise?

Yesterday and today, the same emails kept downloading every time I asked for new messages. As some have suggested, I deleted the global-messages-db.sqlite file and restarted Thunderbird. Only messages before 3-27-2023 appeared. If I fetched messages from the server, it brought in only a few of yesterday's messages. After rebooting, it would download today's messages, but all those before 8/2/24 and 3-27-23 are missing. How can I recover them?

Windows 10, Thinkpad, Thunderbird 128.0.1esr (32-bit)

James Cooper

1. Looking for settings to show/unshow folder counts in the folder list. My TB shows the counts. The example on TB web page does not show counts. 2. I am unable to get Unified Folders to "stick". I click it in View > Folders but it then unselects. Help appreciated, Chris Sackett Using new Nebula, which looks great!