Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've downloaded the Mozilla update several times on my laptop, but it keeps telling me to download it. Is there another step?

  • 1 پاسخ
  • 4 have this problem
  • 1 view
  • آخرین پاسخ توسّط cor-el

more options

I've downloaded the Mozilla update several times on my laptop, but it keeps telling me to download it. Is there another step?

I've downloaded the Mozilla update several times on my laptop, but it keeps telling me to download it. Is there another step?

All Replies (1)

more options

You may have some pending files left in the updates folder.

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)