Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

update failed, firefox will not open ,says another copy maybe running , shut down and same thing

  • 1 پاسخ
  • 43 have this problem
  • 1 view
  • آخرین پاسخ توسّط cor-el

tommye
tommye
more options

software update failed message says make sure no other copies of firefox is running (none are), cannot open firefox, cannot uninstall firefox ,cannot get rid of failed software message

software update failed message says make sure no other copies of firefox is running (none are), cannot open firefox, cannot uninstall firefox ,cannot get rid of failed software message

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)