Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot remember passwords

  • 4 پاسخ
  • 21 have this problem
  • 12 views
  • آخرین پاسخ توسّط jjarrett1999

more options

I am using 3.6.8 and whenever the password manager comes up asking if I want to remember , never for this site, or not now, clicking on the remember button does nothing - no action takes place at all. All of the other buttons seem to work fine, but I can't remember any passwords. Has anybody else seen this problem occur?

I am using 3.6.8 and whenever the password manager comes up asking if I want to remember , never for this site, or not now, clicking on the remember button does nothing - no action takes place at all. All of the other buttons seem to work fine, but I can't remember any passwords. Has anybody else seen this problem occur?

All Replies (4)

more options
more options

Checked this out already.

The problem is that the 'toolbar' pops up. Click remember - nothing happens - click any of the other 2 options - choice accepted. Why can't I click remember.

I am not private browsing.

Even when logging into my account here, I am asked if I want to remember my password, and if I click on remember, nothing happens.....

more options

As suggested in the Troubleshooting section, that issue can be caused by corrupted files key3.db and signons.sqlite
You can test that by moving the two files to another location to make Firefox create new files.
You need to set a new Master password after moving key3.db

If you see passwords in the Password Manager (Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords") then you can use the Password Exporter extension to create a backup of the passwords before moving the two files.

Check that the exported (xml) file has all the names and passwords.

more options

Firefox 5.0 - this solution just worked with Firefox 5.0 as well. Thanks!