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FF does not load any page (including about:config or about:support)

  • 7 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط FredMcD

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OS: Windows Server 2008 R2 Enterprise with SP1

After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:support, ... (about:preferences, about:addons is working only if called from the menu and not directly entered to the address bar)

I already tried reinstalling FF and also creating a new profile. Nothing helped.

When I close FF, the crash helper windows appears after a few seconds to minutes. Sometimes when running just one instance of FF a second FF-item in the task bar appears.

Please help - I need FF for certain applications, which work with neither IE nor Chrome.

Best regards & Thanks in advance!

Installed updates: 2018-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457918) 2018-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4457145) 2018-09 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4457144) 2018-09 Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based systems (KB4457426) 2018-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4343899) 2018-08 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4345679) 2018-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457914)

OS: Windows Server 2008 R2 Enterprise with SP1 After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:support, ... (about:preferences, about:addons is working only if called from the menu and not directly entered to the address bar) I already tried reinstalling FF and also creating a new profile. Nothing helped. When I close FF, the crash helper windows appears after a few seconds to minutes. Sometimes when running just one instance of FF a second FF-item in the task bar appears. Please help - I need FF for certain applications, which work with neither IE nor Chrome. Best regards & Thanks in advance! Installed updates: 2018-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457918) 2018-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4457145) 2018-09 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4457144) 2018-09 Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based systems (KB4457426) 2018-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4343899) 2018-08 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4345679) 2018-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457914)

All Replies (7)

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thanks for your reply.

about:crashes did not open when typed into the address bar.

But if I use the main menue to open "Help" > "Information ..." (sorry if not all menue items are named correctly - I use a german version here) then about:support opens and their I can call about:crashes and this link is working there.

But there I see that the last crashes were not sent, although I aggreed in sending each of them.

Unsubmitted Crash Report: 25909614-443e-49e3-bcda-6c46cce1e784 26.09.2018 13:16 b650035c-933d-45e6-a68c-91d313db8032 26.09.2018 11:47 c9489b47-2a05-4953-a544-6ba97ac8d7de 26.09.2018 11:06 13b86555-df02-4143-976d-e32a155ed6d9 28.03.2018 10:51 15799356-7ef1-4643-886d-0c6ac9f9b770 08.02.2018 17:07 b475e792-1fef-41c1-9fac-fd07588cf117 30.09.2016 10:24

Submitted Crash Reports: [ ... all from 2014-2017 ... ]

The unsubmitted crash reports could not be submitted by clicking on them (nothings happens).

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Did you start Firefox in Safe Mode first?

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FredMcD said

Did you start Firefox in Safe Mode first?

Yes, I did.

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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The computer is a citrix VM - so it's not easily possible to start it in safe mode.

In the meantime I did some research and found Bug 1433065 (https://bugzilla.mozilla.org/show_bug.cgi?id=1433065) which seems to fit my symptoms.

In detail, after implementing the suggested workaround (setting MOZ_DISABLE_CONTENT_SANDBOX=1) FF is working again and the issue does not occurr any longer.

But now plugin_container.exe crashes as the flash plugin is loaded ;)

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I called for more help.