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When I click to download Firefox update, as strongly recommended, Firefox tries to connect to update server but nothing happens, even if left all day. Firefox works fine otherwise, no problems.

  • 4 replies
  • 61 have this problem
  • 7 views
  • Last reply by benniejane

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When link is clicked on, a grey box appears titled "Downloading Update" Beneath it says "Downloading the update..." Then, a continuous grey "barber's pole" for the timing/downloading. Underneath it says "Connecting to the update server...", but it never does connect, so download never starts.

When link is clicked on, a grey box appears titled "Downloading Update" Beneath it says "Downloading the update..." Then, a continuous grey "barber's pole" for the timing/downloading. Underneath it says "Connecting to the update server...", but it never does connect, so download never starts.

All Replies (4)

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any answers on this? its a rather annoying issue

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Yours is the first response I've had, so no answers to the question yet.

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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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Great, it really was that simple. I was terrified of losing all my bookmarks, passwords and add-ons, but everything was there when I opened up with the new Firefox. (PS I am on a Mac). By coincidence, yesterday, I also updated my PC laptop to Firefox 4 and, though it said one of my webmaster add-ons was incompatible, it automatically did a search and simply updated it and everything is fine on that too. So I urge everyone with this problem, just chuck the old one, if it won't update, and get the new one!