Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost old emails when setting up gmail account

  • 1 reply
  • 0 have this problem
  • 17 views
  • Last reply by david

drewthomas
drewthomas
more options

I have had to move to a gmail account after I left Virgin Media as my ISP, as they no longer supported my email address. I set up gmail in Thunderbird sccessfully, but now I cannot see any of my old emails or folders which were associated with the old email address.

I have had to move to a gmail account after I left Virgin Media as my ISP, as they no longer supported my email address. I set up gmail in Thunderbird sccessfully, but now I cannot see any of my old emails or folders which were associated with the old email address.

All Replies (1)

david
david
  • Top 10 Contributor
more options

Was the Virgin account IMAP or POP? If the account was IMAP, the messages may no longer be accessed. Can you view the profile in Windows File Explorer? That may show what is available.