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Password

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  • Last reply by sfhowes

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I've replaced my SSD hard drive and reinstalled Thunderbird. I don't remember my password. Short of swapping both hard drives (again) how can I obtain my old password manager password or reset it? Thanks

I've replaced my SSD hard drive and reinstalled Thunderbird. I don't remember my password. Short of swapping both hard drives (again) how can I obtain my old password manager password or reset it? Thanks

All Replies (2)

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I'm hoping I can access my saved emails from the old hard drives program.

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You will have to reset the password with your mail provider. TB only applies the password that's set with the provider.

If your old profile is visible on the old drive, it's possible to copy local mail, address books etc. to the new profile. You could even transfer the entire profile, which would include the passwords.