Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update 78.14 broke my thunderbird program

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by ruffcoat6

ruffcoat6
ruffcoat6
more options

My email program has not worked since 9/11/2021 when the new update was installed. I am unable to download new messages and it resets my connection to my email server on earthlink.net. I've tried every suggestion I've found online to fix it to no avail. This computer is on Windows 7. I was going to try backing out the update since it was working fine before the update but the Thunderbird uninstall wizard doesn't give me the option of just uninstalling the latest update - it indicates it will uninstall the entire program. Any ideas for fixing would be greatly appreciated.

My email program has not worked since 9/11/2021 when the new update was installed. I am unable to download new messages and it resets my connection to my email server on earthlink.net. I've tried every suggestion I've found online to fix it to no avail. This computer is on Windows 7. I was going to try backing out the update since it was working fine before the update but the Thunderbird uninstall wizard doesn't give me the option of just uninstalling the latest update - it indicates it will uninstall the entire program. Any ideas for fixing would be greatly appreciated.

Chosen solution

I don't believe this. I opened a window to my email server and started deleting unsolicited email. At some point, Thunderbird started downloading my email. So I guess there was a message it couldn't download and it was keeping it from downloading everything or something in it caused the reset or timeout of the server connection. Anyway, it's working now. Thanks anyway.

Read this answer in context 👍 0

All Replies (1)

ruffcoat6
ruffcoat6 Question owner
more options

Chosen Solution

I don't believe this. I opened a window to my email server and started deleting unsolicited email. At some point, Thunderbird started downloading my email. So I guess there was a message it couldn't download and it was keeping it from downloading everything or something in it caused the reset or timeout of the server connection. Anyway, it's working now. Thanks anyway.