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Refresh deleted everything

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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Hi! I just did a Firefox refresh to fix the slow browser issue and instead of saving all of my bookmarks and passwords, everything was deleted. I've tried to restore but that is failing as well. How do I get everything back?

Hi! I just did a Firefox refresh to fix the slow browser issue and instead of saving all of my bookmarks and passwords, everything was deleted. I've tried to restore but that is failing as well. How do I get everything back?

All Replies (2)

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I'm not sure what happened but the problem eventually corrected itself while I was in the process of troubleshooting again.

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As long as it's fixed. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.