Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Inbox and its folders missing from Thunderbird

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

more options

I posted this yesterday and received a response from sfhowes quite promptly. Unfortunately, Automatic Download was enabled in Thunderbird and the response disappeared into my inaccessible Inbox before I was able to read it on my ISP's web-based email. But I did find the response (without reply links) in my Inbox.msf file.

sfhowes asked in the response:

"Hi DBee, Is the Folder Pane visible but empty, or is it hidden (under View/Layout\)?"

Answer: The Folder Pane is visible and empty.

Automatic Download is now turned off so I will be able to respond to forum emails within the thread.

Thanks in advance for picking this up and continuing the problem solving.

I posted this yesterday and received a response from sfhowes quite promptly. Unfortunately, Automatic Download was enabled in Thunderbird and the response disappeared into my inaccessible Inbox before I was able to read it on my ISP's web-based email. But I did find the response (without reply links) in my Inbox.msf file. sfhowes asked in the response: "Hi DBee, Is the Folder Pane visible but empty, or is it hidden (under View/Layout\)?" Answer: The Folder Pane is visible and empty. Automatic Download is now turned off so I will be able to respond to forum emails within the thread. Thanks in advance for picking this up and continuing the problem solving.

All Replies (1)

more options

Please keep all responses in the original question otherwise the continuity is lost. So please repost your answer in the original question: https://support.mozilla.org/en-US/questions/1302658