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I can't receive Gmail.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by fujiyama

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I set the domain and email address I have in Thunderbird. I can send and receive. However, I cannot receive only emails from gmail.

Pls help me,thanks!

I set the domain and email address I have in Thunderbird. I can send and receive. However, I cannot receive only emails from gmail. Pls help me,thanks!

All Replies (2)

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Hey, here's a couple of questions to better understand your issue:

  1. is your account configured in IMAP or POP?
  2. do you still receive those email from gmail account in your inbox at mail.google.com?

When you configure Thunderbird and GMail via IMAP there are some folders where sometimes Gmail likes to store some particular email (it thinks they're important and store them in separate folder). Check your folder tree: maybe they're somewhere there or in the "All messages" folder.

Have a nice day!

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Hi,Edoardo Maria Elidoro. Thanks your support.

It is a POP mail server. I still don't receive emails sent from my Gmail address.

An unsent message has arrived at your Gmail address.

The recipient server did not accept our requests to connect. Learn more at support.google.com/mail/answer/7720 [***.jp. ***.***.6*.7*: timed out]