Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird asks for new password but password has been in password manager since 2017.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by sfhowes

pevans47
pevans47
more options

I have two Thunderbird accounts for my wife and self. Her account is now asking for a new password but password has been in password manager since 2017. Using this password does not work. My Thunderbird E-Mail account works just fine.

I have two Thunderbird accounts for my wife and self. Her account is now asking for a new password but password has been in password manager since 2017. Using this password does not work. My Thunderbird E-Mail account works just fine.

All Replies (2)

fred w
fred w
more options

Update everything

sfhowes
sfhowes
  • Top 10 Contributor
more options

Did something change with the account, e.g. two-step verification was imposed, but an app password wasn't created and used in TB in place of the previous password? What if you delete the password from Saved Passwords, restart TB, and enter the correct password when prompted?