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Unable to download or send messages

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  • 1 has this problem
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  • Last reply by sfhowes

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I added 2 email accounts to Thunderbird a few months ago and it all worked but now i'm unable to download or send messages. It downloaded the messages last time in August. Now it does not work. If i try to download messages - no errors, just downloading nothing but if i try to send a message then it gives me SMTP timeout error. Tried to add new account but recieve "Unable to login at server" error for all accounts i try to add. Created a new profile, and turned off firewall but problem persists.

I added 2 email accounts to Thunderbird a few months ago and it all worked but now i'm unable to download or send messages. It downloaded the messages last time in August. Now it does not work. If i try to download messages - no errors, just downloading nothing but if i try to send a message then it gives me SMTP timeout error. Tried to add new account but recieve "Unable to login at server" error for all accounts i try to add. Created a new profile, and turned off firewall but problem persists.

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Can you run Windows in safe mode and then see if TB performance changes?

https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode