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Thunderbird Not Showing New Profile

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  • 1 has this problem
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  • Last reply by edyang

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Hello,

I followed the instructions to migrate Thunderbird profile data to a new computer.

I copied and pasted all the files and folders in the old profile into the new profile.

But when I started up Thunderbird for the first time, it didn't populate it with the profile data.

It was just blank and asked if I wanted to create a new email address.

Any thoughts on what I'm doing wrong?

Thanks in advance.

Hello, I followed the instructions to migrate Thunderbird profile data to a new computer. I copied and pasted all the files and folders in the old profile into the new profile. But when I started up Thunderbird for the first time, it didn't populate it with the profile data. It was just blank and asked if I wanted to create a new email address. Any thoughts on what I'm doing wrong? Thanks in advance.

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Just checking to see if anyone has suggestions...