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TB works for a few minutes, can send and receive, then quits responding and need to close it via task manager and restart every few minutes. I am using win 10,

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  • Last reply by christ1

duffergal
duffergal
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I have the latest version of TB on windows 10. This "not responding" issue is new in the last 2 days. Can anyone help me?

I have the latest version of TB on windows 10. This "not responding" issue is new in the last 2 days. Can anyone help me?

All Replies (3)

christ1
christ1
  • Top 10 Contributor
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What is your anti-virus software?

duffergal
duffergal Question owner
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Norton internet security which I've used a long time. The freezing of TB seems to happen when I attempt to delete a message in the inbox--- if that's any help.

christ1
christ1
  • Top 10 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?