Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to access video that i could previously view on Squarespace.com support section

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

Monty62
Monty62
more options

Firefox 47.0 on a MacBook running OSX 10.6.8

Previously running fine but now cannot access Video Tutorials or the Knowledge Base on Squarespace.com. Squarespace support sent me this link https://support.squarespace.com/hc/en-us/articles/205809798 to test that their site is working ok. I can access this and it work ok.

I can log into the site, go to the Help page, select to go into either Videos, or Knowledge Base but once in either of those two section i can no no further. Squarespace have suggested a Browser problem but i would not know what to alter to attain a fix. hoping someone out there can help me. Regards

Firefox 47.0 on a MacBook running OSX 10.6.8 Previously running fine but now cannot access Video Tutorials or the Knowledge Base on Squarespace.com. Squarespace support sent me this link https://support.squarespace.com/hc/en-us/articles/205809798 to test that their site is working ok. I can access this and it work ok. I can log into the site, go to the Help page, select to go into either Videos, or Knowledge Base but once in either of those two section i can no no further. Squarespace have suggested a Browser problem but i would not know what to alter to attain a fix. hoping someone out there can help me. Regards

All Replies (1)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues