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I cannot find scroll arrow in mail inbox ie cannot scroll through mail

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Toad-Hall

JHatcher
JHatcher
more options

The scroll arrow at the right side has disappeared and I cannot scroll through the incoming mail.

The scroll arrow at the right side has disappeared and I cannot scroll through the incoming mail.

Chosen solution

Try this: Make hidden files and folders visible:

In Thunderbird Help > Troubleshooting Information

  • Click on 'show folder' button
  • It will open a new window showing profile folder.
  • Close Thunderbird now - this is important.

Scroll down, look for the files listed below and delete them.

  • localstore.rdf
  • Panacea.dat
  • Session.json

close window and restart Thunderbird. It will recreate those files.

Test to see if issue is resolved and report back on results.

Read this answer in context 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

Try this: Make hidden files and folders visible:

In Thunderbird Help > Troubleshooting Information

  • Click on 'show folder' button
  • It will open a new window showing profile folder.
  • Close Thunderbird now - this is important.

Scroll down, look for the files listed below and delete them.

  • localstore.rdf
  • Panacea.dat
  • Session.json

close window and restart Thunderbird. It will recreate those files.

Test to see if issue is resolved and report back on results.