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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by ideato

dplappert
dplappert
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firefox crashes on opening page, other users fine, have re installed firefox still happens in safe mode.


Crash ID: bp-fa9d6fa7-e2e3-4c08-aeac-73adf2150408

firefox crashes on opening page, other users fine, have re installed firefox still happens in safe mode. Crash ID: bp-fa9d6fa7-e2e3-4c08-aeac-73adf2150408

All Replies (3)

Machine Master
Machine Master
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Hello there,

Have you tried disabling all your add-ons / extensions from Firefox and see if the issue still persists?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

ideato
ideato
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Hello to all

if you have Sophos AntiVirus (or security suite) try to update it to latest and check it again.

thank you