Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Teema arhiveeriti. Please ask a new question if you need help.

Redirected at sign in to NY Times (and a few other sites) and Firefox will not remember login username or passwords.

  • 2 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas spiriferid

spiriferid
spiriferid
more options

This stared a few days ago. Using an iMac 27 inch, running 10.8.5, Firefox 28.0.

I have had the same NYT account for years and I somehow got logged out. When I try to read a story or sign into my account via the home page (upper right corner sign in button) I simply get redirected back to the home page with the same sign in button, normally it shows your user name. I have tried everything clearing cache, cookies, and a full and clean re-install, twice. I called NYT and they are totally stumped. Computer is firewalled and antivirused, no known viruses etc...

Any ideas out there? Thank you!

This stared a few days ago. Using an iMac 27 inch, running 10.8.5, Firefox 28.0. I have had the same NYT account for years and I somehow got logged out. When I try to read a story or sign into my account via the home page (upper right corner sign in button) I simply get redirected back to the home page with the same sign in button, normally it shows your user name. I have tried everything clearing cache, cookies, and a full and clean re-install, twice. I called NYT and they are totally stumped. Computer is firewalled and antivirused, no known viruses etc... Any ideas out there? Thank you!

Valitud lahendus

Thank you for the reply.

I solved the problem. It turns out there was an issue with my anti-virus software that involved a cookies filter that needed to be turned off. Doh!

Loe vastust kontekstis 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

It is possible that the cookies.sqlite file that stores the cookies is corrupted if clearing cookies doesn't work.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

See also:

spiriferid
spiriferid Küsimuse esitaja
more options

Valitud lahendus

Thank you for the reply.

I solved the problem. It turns out there was an issue with my anti-virus software that involved a cookies filter that needed to be turned off. Doh!