Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Download app options are farcical

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de simonali

simonali
simonali
more options

I've just dowloaded a docx file and when I try to open it I'm given the choice of two apps, the first of which is Google Maps, the second is BBC iPlayer! Given that I have Microsoft Word on my device why is FF suggesting these two?!

I've just dowloaded a docx file and when I try to open it I'm given the choice of two apps, the first of which is Google Maps, the second is BBC iPlayer! Given that I have Microsoft Word on my device why is FF suggesting these two?!

Solución elegida

Extension was present, yes. Opening it from the download folder worked. Weirdly, once I'd done that, Firefox would open it just fine, too! Must've been a glitch in the Matrix...

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I have no idea.

Can you tell whether the .docx file extension was preserved?

I assume this problem occurs using Firefox's internal list here:

menu > Tools > Downloads

If you use the Android Downloads folder/app to launch the file, does that work any better?

simonali
simonali Autor de la pregunta
more options

Solución elegida

Extension was present, yes. Opening it from the download folder worked. Weirdly, once I'd done that, Firefox would open it just fine, too! Must've been a glitch in the Matrix...