Thunderbird Support Forum

Hi there, my hard disk failed and with a new hard disk I am trying to reconnect Thunderbird so I can get my emails on the laptop. But I can't remember my password and on the login page for emails I can't find an option to request password reset. Please help, don't want to have to stop using Thunderbird

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Hello, Thunderbird crashed and asked me to send a crash report. My question is not about the crash or bug itself, I rather care about my data. I accidentally clicked on Submit and later read that it contains "Sensitive Data" as in a raw dump of the state of my E-Mail client. As far as I've read people can have access to this over the web (via crash-stats.mozilla.org/ I pressume)

Question: Can I have my crash-report removed/withdrawn? I don't want to have the possibility of personal data, passwords, etc. on the internet.

How to restore link from Juno pop mail to Thunderbird?. Changed password in Juno, then couldn't download messages to Tbird. Tbird help page said go to settings>security>passwords>[highlight affected account]>delete. Then close & reopen Tbird. You will be prompted to sign in. When I restarted Tbird I was not prompted to sign in or create new password. I can't figure out how to get my juno back in conversation with Tbird. mailbox://[p[.juno.com.dvd Thank you! Kathy

I erased my password on an gmail account in thunderbird, I changed it in gmail. when I start thunderbird it asks for the email account instead of just the new password. I fill in the email account and it sends error 400 back to me.

In TB 115.1.0 (64-bit) on Windows digital signature are maked as not valid for an unknown reason. This happens at least with emails send from Outlook clients. In TB 102.14.0 (64-bit) on Windows this digital signatures were shown as valid. However, digitsal signatures of emails send from other clients (e.g. Thunderbird, Nine from 9folders) are shown as valid.

All messages I receive from "nytdirect@nytimes.com" are being identified as spam. I have added this address to "collected addresses" and enabled the option in junk mail settings but it still is identified. My DKIM extension reports that DKIM is valid and signed by NY Times. SPF is a pass and DMARC is a pass. I have enabled adaptive junk filtering and each time it comes in I click the "not junk" button.

I have enabled the adaptive junk filter logging but the log is always empty. Messages from other sources seem to be ok. My messages are being forwarded to me from DYNU's message forwarding service.

Any suggestions on what I can do will be greatly appreciated. Thank you

Hello, after updating to the latest version of Thunderbird 115, there is a problem that during the print preview, unnecessary free space is generated (an email normally has 3 pages in the reading view, and on the printout there are 6 pages, including 3 almost empty). I am attaching an example of an e-mail that does not contain personal data but there are unnecessary spaces.

Attachment: https://1drv.ms/b/s!AsRIN2or67khpd9voSdd1MtJJq1uZA?e=RvbB1a

Please help

In Thunderbird 1153.1 (MacOS), it appears that the "Delete" button next to the header information on a message whose content display is blocked per privacy settings is applied not to that individual message but rather to the folder containing it. There's (fortunately!!) a confirmation dialog warning that that entire folder would be deleted unrecoverably, but it seems non-intuitive and dangerous that the button's scope should change depending on the content display status. When the content is displayable, the button applies only to the individual message, as I'd expect.

Previously one could tap view, and see exactly all the transmission details of emails, especially spam or phishing, and I could highlight, copy and paste to send to SpamCop or phishing.gov.uk so the sender could be traced and blocked. This feature seems to have gone with the new update. Sorry if thick but am 79 yo Geri. Cheers and thanks

Hello,

I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I have kept adding a one time app password through the official Microsoft website under account management but it's been asking a few times that it needs a password.

Do you know if there's been any outages to the Microsoft servers or what this issue could be related to? Is there a way I can send any logs directly to you that might help find the issue?

Thank you for your time.

A browser window pops up and there's a Microsoft logo: We can't sign you in Your browser is currently set to block cookies. You need to allow cookies to use this service.

https://login.live.com/ is the URL in the mini-browser window.

This all worked in the prior version, something changed in 115.3.1 (64-bit)

Firefox is the default browser. I tried it with Edge as the default browser, same problem. It didn't used to pop up a window to login.

Hello! I'm having problems with setting up my yandex account in Thunderbird. App password is absolutely correct. The most curious thing is I was able to setup another yandex account, but now I can't setup the second. I asked yandex for support, but they told me to ask you for help. Could you help me please?

I have two Mac systems. An M1 2020 MacBook Pro and a 2014 Intel Mac mini, macOS Monterey on both systems. I use the email client "Postbox" which is based on Thunderbird. When I saw the announcement for Thunderbird 115 Supernova I thought I'd give it a try. Installed on the MacBook Pro, played around a bit but ended up uninstalling it. Now on the MacBook Pro, I keep getting the attached image where the email body should be. It only happens on the MacBook Pro, so I'm thinking it must have something to do with the Thunderbird installation/removal. What do I have to do/delete/change to have this go away? Thanks.

Hello,

I set up a master/primary password, but it isn't being accepted. How do I reset it or get rid of it completely for Thunderbird? I've tried uninstalling the program, rebooting the computer, then reinstalling Thunderbird, but the password request continues to pop up.

Thanks!