IMAP messages not being retrieved on time from Comcast or Gmail

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine un… (read more)

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine until about 3 weeks ago I am now running version 115.11.1 (64-bit). I noticed that many messages I recieve at scheduled times every day were not appearing in my MTS message list until sevveral hours (a few actually took 3 days) after their normal delivery times. Checking with the senders revealed no change to the time they were sent. Looking at the messages when they appeared showed that they WERE received on time. Logging into the web interfaces for Gmail and Comcast/XFINITY email revealed that the messages were arriving on time. The only logical conclusion is that MTS has a problem in its IMAP protocol implementation that does not recognize new/unread messages as such, and therefore does not retrieve them. I am legally blind, and up to this point, mTS is the only fully accessible, easy-to-keyboard-navigate email program.

Asked by Paul Gelinas 1 week ago

Last reply by Matt 6 minutes ago

Youtube playback performance has gone down June 2024

Over the past week or so, Youtube videos take a while to start, and will at times just stop and buffer. I turned off uBlock Origin for Youtube, and I have Youtube Premium… (read more)

Over the past week or so, Youtube videos take a while to start, and will at times just stop and buffer. I turned off uBlock Origin for Youtube, and I have Youtube Premium, but this issue is still happening. Ookla speed test is 569.32 Mbps download, and 23.50 Mbps upload. My Firefox is set to automatically update. Current version is 127.0.1

Asked by mikeyvsaul 7 minutes ago

Error Message error platform version 127.0.1 not compatible with miniversion >= 127.0 miniversion <= 127.0

There was an update posted today. I ran the update this morning. Now Firefox will not open. error platform version 127.0.1 not compatible with miniversion >= 127.0 … (read more)

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Asked by Art 8 hours ago

Last reply by TyDraniu 14 minutes ago

Youtube Firefox SLOW

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and t… (read more)

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

Asked by boohere21 16 minutes ago

Email failing to sync with Thunderbird, but syncing fine with Outlook

For the last week or so, I haven't been able to sync my emails to Thunderbird even though this is working fine for Outlook. Before a week ago it worked fine though. … (read more)

For the last week or so, I haven't been able to sync my emails to Thunderbird even though this is working fine for Outlook. Before a week ago it worked fine though.

Asked by mowandsnip 6 hours ago

Last reply by Matt 17 minutes ago

when i try to access my email i get the message LOGIN TO ACCOUNT FAILED

when i try to access my email i get the message LOGIN TO ACCOUNT FAILED. i found a page in this community which addressed this problem, but none of the suggestions solve… (read more)

when i try to access my email i get the message LOGIN TO ACCOUNT FAILED. i found a page in this community which addressed this problem, but none of the suggestions solved the problem. it started 3 days ago. i can access my email online with FIREFOX, but when i tried with CHROME i could SEE the emails, but when i clicked on one, couldn't read it or do anything WITH it.

Asked by Dan Eggleston 1 day ago

Last reply by Matt 17 minutes ago

Folder that my "profiles.ini" points to doesn't exist

My computer (Windows 11) crashed while I was using Firefox--for the first time that I've seen, it did a full disk check. When booting back up, I was unable to use Firefox… (read more)

My computer (Windows 11) crashed while I was using Firefox--for the first time that I've seen, it did a full disk check. When booting back up, I was unable to use Firefox, since it said that my profiles.ini file was lost/corrupted.

After renaming the old file, I went back to the folder. It was easy enough to reinstall the add-ons that I needed, but I'm trying to get my bookmarks back. However, I can't seem to find them--the "bookmarkbackups" folders that come up are too new, and only one (the current one) has a file in it.

Any help will be appreciated! I'm not sure what I can do.

Asked by John Reaves 5 hours ago

Last reply by John Reaves 23 minutes ago

Hämta e-post från server

Hej Jag har installerat Thunderbird på en ny dator och då stannar e-posten kvar på servern fast de finns i Thunderbird. På den gamla datorn laddades de ner helt till Thun… (read more)

Hej Jag har installerat Thunderbird på en ny dator och då stannar e-posten kvar på servern fast de finns i Thunderbird. På den gamla datorn laddades de ner helt till Thunderbord. På den gamla datorn har jag version 115.11.1 (32-bitar) och där finns funktionen "Lämna kvar meddelanden på servern" att välja under serverinställningar och den rutan är urbockad. Den nya datorn har versionen 115.12.1 (64-bitar) och där finns inte den funktionen med. Hur gör jag för att Thunderbird ska hämta e-postmeddelandena och inte lämna kvar dem på servern. Tack på förhand. Johan

Asked by Johan Ljung 20 hours ago

Last reply by Matt 53 minutes ago

Updating firefox has become too complicated

I really appreciate everything you do, but I am a boomer (Loud and Proud), I did not get born with a device attached to my hand, I am a digital imbecile. With all that i… (read more)

I really appreciate everything you do, but I am a boomer (Loud and Proud), I did not get born with a device attached to my hand, I am a digital imbecile.

With all that in mind, it has become too difficult to keep up with the digitalisation, at least in my case. So when you send me suggestions and update procedures I end up just closing everything, too much to read, too stressing, but the suggestions keep coming every time I open the firefox browser. Can I not just keep the version I have and decline any new versions.

I also have a problem in regard to language, it is set to English, but I do not care for US English, I would like to have GB English, but somehow it won't accept that.

What can I do?

Kind regards,

Xamama

Asked by xamama 19 hours ago

Last reply by xamama 57 minutes ago

Perminantly disbkle send later

My email sending defaults to send later, I have to close Thunderbird to get the emails to send now. I have looked at extension and NONE are set How do I get rid of the … (read more)

My email sending defaults to send later, I have to close Thunderbird to get the emails to send now.

I have looked at extension and NONE are set

How do I get rid of the send later function

Asked by carl4849 3 hours ago

Last reply by Matt 58 minutes ago

POP Junk mail dissapears completely.

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. N… (read more)

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. Not in junk and not in trash. I am concerned that there might be some emails that are not junk that I am not able to get. I would like to be able to review the junk folder prior to deletion. What setting options do I need to change to make this happen? I am using pop email... Thanks!!

Asked by rick465 5 hours ago

Last reply by Matt 59 minutes ago

Thunderbird Unified Folders Will Not Appear - 115.11.1 (32-bit)

Hello, I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with… (read more)

Hello,

I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with same issue so I deleted and installed 32-bit as some said this would help the issue ( I'm on 64-bit windows 10 OS).

I've tried deleting smart mailboxes, virtualfolder and jsontreefolder

nothing is working, I am at wits end. Please help!

Asked by livernois3 1 week ago

Last reply by Matt 1 hour ago

  • Solved

Failed installations of latest update to Firefox (127.0.1)

Automatic update on my Windows 10 desktop of the the new update 127.0.1 resulted in a version of Firefox that worked more or less for some web sites but was unable to rea… (read more)

Automatic update on my Windows 10 desktop of the the new update 127.0.1 resulted in a version of Firefox that worked more or less for some web sites but was unable to reach others.'

Asked by angelor 5 hours ago

Answered by angelor 1 hour ago

Thunderbird stopped downloading my att email on 6-16-24

Thunderbird could not get to the att server starting Sunday; it's now Thursday night. (Everything else inexplicably went down: landline, internet, cell phone, even the … (read more)

Thunderbird could not get to the att server starting Sunday; it's now Thursday night. (Everything else inexplicably went down: landline, internet, cell phone, even the printer.) Now it's all back except a working Thunderbird. Today I finally made contact with someone at att who could show me that my password was working and went through all the account variables in Thunderbird, testing them out to no avail. Her conclusion was that the problem was on the Thunderbird side. But I need my 30 years of files. I have just been through a thread from 11/23 full of similar problems but no solution that I could figure out. I am ignorant. Can anyone provide some instructions for an ignorant 88 year old to follow for at least a better diagnosis. (I guess I'm saying that many words need definitions for me.) I hope I've bookmarked that long discussion with varying ideas so I can look at it again when I recover from this week. Thanks for any help.

Asked by mskinsey 3 hours ago

Last reply by Matt 1 hour ago

Emails not showing atall in RHS viewing pane

When I launched Thunderbird this morning the right-hand-side panel is completely blank. The left hand side panel shows my folders and if there are any unread emails in th… (read more)

When I launched Thunderbird this morning the right-hand-side panel is completely blank. The left hand side panel shows my folders and if there are any unread emails in them but the right hand side is just completely blank (as per attached image).

Asked by IvorTollah 5 hours ago

Last reply by Matt 1 hour ago

cannot fetch mail except at startup (115.12.1)

So I've had Thunderbird for a few years. I've always had my (multiple) email accounts set to both check for new messages at startup, and check for new messages every 2 mi… (read more)

So I've had Thunderbird for a few years. I've always had my (multiple) email accounts set to both check for new messages at startup, and check for new messages every 2 minutes (I keep it open in the background so I can be alerted ASAP). However since the last 2 updates, I can no longer fetch messages either every x minutes, or manually (Get Messages does nothing), and the only way to get new messages is closing and restarting TB completely, defeating the point of having it open in the background.

I've tried: 1) unchecking both 'Check for new messages at startup' and 'Check for new messages every x minutes' = still can't manually pull in mail with Get Messages (the status bar says it's checking, but nothing gets pulled in unless I restart TB)

2) leaving ONLY 'Check for new messages at startup' OR 'Check for new messages every x minutes' selected = nope

3) starting and restarting both TB and my PC = nope

4) checking my antivirus isn't blocking anything = it isn't

5) checking all my email account server settings/passwords are correct = they are

6) testing out Betterbird with the same accounts and seeing if it's still an issue = this also affects Betterbird

7) checking my email accounts are working in other software like Outlook/webmail = they're fine, I can get email there normally

Any ideas as to how to fix this?

Asked by thelambking 21 hours ago

Last reply by Matt 1 hour ago

new mail notification

Hi I am using 115.12.1 32 bit how can I change the new mail notification pop up to a different location other than the bottom right... Thanks for your time and under… (read more)

Hi I am using 115.12.1 32 bit how can I change the new mail notification pop up to a different location other than the bottom right... Thanks for your time and understanding.....

Asked by lance33 1 day ago

Last reply by Matt 1 hour ago