Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when I sign in told my login not right

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Kathleen Beal
Kathleen Beal
more options

Since I can't login, can you help me how to get my login. my username is funstarling my password is xxxxxxxxx. now working? my email xxxxxxxxxxx@xxxxxxxx.xxx

thank for help

(you should never post a password in public - c)

Since I can't login, can you help me how to get my login. my username is funstarling my password is xxxxxxxxx. now working? my email xxxxxxxxxxx@xxxxxxxx.xxx thank for help ''(you should never post a password in public - c)''

Modified by cor-el

All Replies (4)

Kathleen Beal
Kathleen Beal Question owner
more options

xx xxxxx xx xxx xxxxxxx, xxxx xxxx xx xxx xx xxxxx xxxxxxx. xx xxxxxxxx xxxxxxxxxxx xx xxxxxxx xxxxxxxxx my email xxxxxxxxxxx@xxxxxxxx.xxx

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
John99
John99
more options

There are a string of duplicate posts, possibly unintentional. I am wondering if funstarling is having problems with email access, and not seeing any replies to these threads.

I will link closed threads to thread. /questions/978554#answer-508599 ~J99

Forum Staff please see /forums/forum-moderators/709816

Modified by John99

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by a possibly corrupted user agent.

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)

See:

You can open the about:config page via the location bar and search for general.useragent prefs and reset user set (bold) prefs via the right-click context menu to the default value.

You can open the about:config page via the location bar.