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NortonInternetSecurityBF has been crashing Firefox ever since I updated to OS X 10.9. Please help. Firefox now an absolute pain to use.

kutamba_hangu
kutamba_hangu
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Browser just crashes. Starts of with the beachball spinning for ages.

Browser just crashes. Starts of with the beachball spinning for ages.

All Replies (2)

Wesley Branton
Wesley Branton
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Wesley Branton
Wesley Branton
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Please consider contacting the Norton support team for additional support.