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I keep getting page was reset and can't get to most websites

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

marymarvel
marymarvel
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I started with being unable to view anything on youtube and followed directions for the error message page was reset.

cleared cache and cookies, did not work, cleared everything, did not work,

Now I cannot load most websites in firefox. I can get google.com but nothing else that I have tried. Can't get youtube at all now.

I started with being unable to view anything on youtube and followed directions for the error message page was reset. cleared cache and cookies, did not work, cleared everything, did not work, Now I cannot load most websites in firefox. I can get google.com but nothing else that I have tried. Can't get youtube at all now.

All Replies (2)

smo
smo
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See the following for starters:

Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Next, see if the problem goes away in the safe mode - Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: