Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I removed the cookies for the U.S. Airways site and now I can't get information on flight schedules. How can I fix this?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by kobe

jacquef1
jacquef1
more options

I can access the US Airways home page, but when I try to get information on flight schedules to book a flight, a window comes up that says:

"We're sorry. Your session may have expired. Please restart your search without using your 'back' button. If you continue to receive this message, call 800-327-7810 for assistance. Reference code: KHBCJA45YPWTAF45QDRV4H55 (1.2.111090.111090) Occurred: 7/31/2013 9:55:20 AM"

This is the only site that I removed the cookies from, and I don't know if I removed them properly. Using another browser, I am still able to get access to flight schedules. I called US Airways and they said that the problem is with the Firefox browser. I am using v. 22.0 for Mac. Firefox is my browser of choice, so I would like to get this working. Any help is greatly appreciated.

Thank you. Jacque Friedman

I can access the US Airways home page, but when I try to get information on flight schedules to book a flight, a window comes up that says: "We're sorry. Your session may have expired. Please restart your search without using your 'back' button. If you continue to receive this message, call 800-327-7810 for assistance. Reference code: KHBCJA45YPWTAF45QDRV4H55 (1.2.111090.111090) Occurred: 7/31/2013 9:55:20 AM" This is the only site that I removed the cookies from, and I don't know if I removed them properly. Using another browser, I am still able to get access to flight schedules. I called US Airways and they said that the problem is with the Firefox browser. I am using v. 22.0 for Mac. Firefox is my browser of choice, so I would like to get this working. Any help is greatly appreciated. Thank you. Jacque Friedman

All Replies (1)

kobe
kobe
more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.