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Firefox crashes when I try to load babycenter.com

  • 6 replies
  • 22 have this problem
  • 8 views
  • Last reply by joppriecht

Liselaime
Liselaime
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Anytime I try to go to pages on babycenter.com (except for the forums, which seem to work fine), Firefox freezes and crashes. I have tried removing the Firefox application, removing all of my user data, and reinstalling, and the problem is still occurring. I use this website a lot and will have to switch to a different browser if this problem cannot be resolved. What can I do to get Firefox to load without crashing?

Anytime I try to go to pages on babycenter.com (except for the forums, which seem to work fine), Firefox freezes and crashes. I have tried removing the Firefox application, removing all of my user data, and reinstalling, and the problem is still occurring. I use this website a lot and will have to switch to a different browser if this problem cannot be resolved. What can I do to get Firefox to load without crashing?

All Replies (6)

user633449
user633449
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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Liselaime
Liselaime Question owner
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There is only one because I deleted and reinstalled Firefox this morning, after experiencing dozens of crashes with the previous installation. They all occur when I load the babycenter website. It does not happen on Safari or Google Chrome.

bp-1c1970e2-411d-4f42-9fbf-b29a02130207

Liselaime
Liselaime Question owner
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(If needed, I can try to load babycenter again and create more crashes.)

user633449
user633449
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Type about:addons into your address bar, press Enter. Then go to Plugins. Disable Google Earth, then restart your PC. Does this help?

mcdixon
mcdixon
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Mine crashes too. On this site and a few other as well. I routinely have to restart and don't submit a quarter of the reports I should. Here is my report: 


   bp-eee6a667-01c9-40ec-8314-fb5fa21301301/30/139:34 AMbp-42dd0339-f321-4107-a860-723b121301151/14/134:34 PM4A1B7196-A276-4455-A57E-48BF4434698212/14/129:58 AMbp-75057113-bc4e-4f36-99ad-4840a212102210/22/1212:28 PM71506513-2FDC-48A6-A183-FFAE4592B4EA10/22/1212:00 PM
joppriecht
joppriecht
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I have the same problem and found a fix that worked:

Go into your Firefox Preferences, select Applications, and change all of the "Quick TIme Player Document (video...)" to read "Quick Time Player (default)" instead of "Quick Time Plug-In 7.6.6".

I'm running Quick Time 19.0.2 on a Mac with OS 10.6.8 and it solved the problem for me. I don't really know what any of this means so hopefully it won't cause other problems somewhere, but at least BBC is fixed.