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When I'm playing online game,it stops.Then says,"Sorry but yur connection was lost"....Is this a result of site or Firefox,or both.Please hlp with any info.thnx

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  • Last reply by Jan.

BaySav
BaySav
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This only occurs when playing 8 ball pool multiplayer at miniclip.com....Right when I'm about to finish tournament..Very annoying.....The message i get is,"Sorry,but your connection was lost".(from miniclip)..I clean my drive all the time..just ran a defrag.I have CCleaner,SuperAntiSpyware,Microsoft Security,Malwarebytes Anti-Malware..all updated..I also have Win Patrol..all of which are free btw,if that helps.oh and im running Firefox ver 16.0.1 with plug-ins all up to date..

This only occurs when playing 8 ball pool multiplayer at miniclip.com....Right when I'm about to finish tournament..Very annoying.....The message i get is,"Sorry,but your connection was lost".(from miniclip)..I clean my drive all the time..just ran a defrag.I have CCleaner,SuperAntiSpyware,Microsoft Security,Malwarebytes Anti-Malware..all updated..I also have Win Patrol..all of which are free btw,if that helps.oh and im running Firefox ver 16.0.1 with plug-ins all up to date..

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Jan.
Jan.
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Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Jan.
Jan.
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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.