Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error message Platform Version '14.0.1 is not compatible with minVersion >=15.0.1 maxVersion <=15.0.1

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

stylo100
stylo100
more options

This error message comes up every time I try to open Firefox normally. I can only open Firefox in Administrator mode. Then when Firefox is open in Administrator mode I get this error message again when clicking on a link say in an email - the only way I can use the link is by copying the link and pasting it. I have tried uninstalling Firefox and installing it again. I have also tried resetting Firefox.

This error message comes up every time I try to open Firefox normally. I can only open Firefox in Administrator mode. Then when Firefox is open in Administrator mode I get this error message again when clicking on a link say in an email - the only way I can use the link is by copying the link and pasting it. I have tried uninstalling Firefox and installing it again. I have also tried resetting Firefox.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
Other security software may have similar features to prevent Firefox from updating files properly.

See also:

stylo100
stylo100 Question owner
more options

Thank you cor-el. Have done as suggested and I no longer get the error message. However now when I click on a link nothing happens unless I copy the link and paste as before. Any ideas?

stylo100
stylo100 Question owner
more options

Hi cor-el Rebooted Firefox again and all working fine now!! Many thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome