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After removing the "Live Security Platinum" virus, Firefox crashes every time I close it and it runs very slowly (v14.0.1). Is there any way to fix this?

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  • Last reply by ei1a

ei1a
ei1a
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Firefox doesn't exactly crash while I'm using it. The thing is that when I close it and reopen it, it says it crashed and offers to restore the previous session. To my knowledge, this didn't happen until after I had the "Live Security Platinum" virus and removed it. Firefox is also very, very slow. Has anyone else had this particular problem?

Firefox doesn't exactly crash while I'm using it. The thing is that when I close it and reopen it, it says it crashed and offers to restore the previous session. To my knowledge, this didn't happen until after I had the "Live Security Platinum" virus and removed it. Firefox is also very, very slow. Has anyone else had this particular problem?

All Replies (2)

David Tenser
David Tenser
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Hi there, sorry about your problems. It could be that the virus remover didn't fully clean up Firefox.

Try the Reset Firefox feature, which should restore it back to a normal working state without removing your personal data such as bookmarks: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems?s=reset+firefox&r=0&e=es&as=s#os=mac&browser=fx13

ei1a
ei1a Question owner
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Oh wow! Thank you! The reset function worked wonders for the speed. Amazing, thank you so much!

It still doesn't shut down properly, though. That means that every time I close Firefox, it stays open in the background (checked my task manager), and when I turn off my laptop, Ff is forced to shut down. The reset doesn't seem to have resolved the shut-down issue.