Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Earthlink WebMail dead in Firefox after FlashPlayer update, rolling it back did not fix it

more options

On 9/5/12 Adobe Flash player installed and ruined my computer. The main attack was to prevent Earthlink WebMail activity. It comes on screen, but clicking any link or on "Reply" causes the tab to disappear and you're back on your desktop. I rolled Flash Player back to version 10 but the damage was not fixed. Earthlink will not function on Firefox any more.

On 9/5/12 Adobe Flash player installed and ruined my computer. The main attack was to prevent Earthlink WebMail activity. It comes on screen, but clicking any link or on "Reply" causes the tab to disappear and you're back on your desktop. I rolled Flash Player back to version 10 but the damage was not fixed. Earthlink will not function on Firefox any more.

All Replies (1)

more options

Have you tried following this troubleshooting page http://support.earthlink.net/articles/email/having-issues-with-webmail.php ?