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long time to load and cannot change homepage

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  • Last reply by dmackay41

dmackay41
dmackay41
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I live in France and my ISP is Orange. I have a LIVEBOX 2 and have used Orange for the last year and a half.

Up until a few days ago, Forefox only took about 10 seconds to load to my homepage which was www.google.co.uk

A few days ago, Firefox took about one minute to load and the homepage has changed to the French Orange homepage/portal. If I try to reset the homepage back to Google, it always defaults back to the Orange portal on every start up.

I have tried downloading the Browser Protect 1.1.3 add-on but this had no effect either. I have also re-started Firefox with add-ons disabled, and again, this had no effect.

I live in France and my ISP is Orange. I have a LIVEBOX 2 and have used Orange for the last year and a half. Up until a few days ago, Forefox only took about 10 seconds to load to my homepage which was www.google.co.uk A few days ago, Firefox took about one minute to load and the homepage has changed to the French Orange homepage/portal. If I try to reset the homepage back to Google, it always defaults back to the Orange portal on every start up. I have tried downloading the Browser Protect 1.1.3 add-on but this had no effect either. I have also re-started Firefox with add-ons disabled, and again, this had no effect.

Chosen solution

Hi Cor-el, many thanks for all your help. I have already tried a reset and that had no effect either. The steps you advise in your last post are getting a little out of my depth now, so I think i will just accept that the Orange settings are defaulting to the homeage everytime Firefox loads up, something I think I can live with at the moment. Thanks again.

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cor-el
cor-el
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  • Top 10 Contributor
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Try to delete both prefs.js and user.js to see if that helps.
If you notice any files prefs-##.js with a number the remove those as well

If that still doesn't help then try a new profile.
You can do that via a reset or via the Profile Manager.

You can recover more data, but be cautious.

Note that a "Reset" creates a new profile and tries to import some settings from the old profile leaving the old profile intact, including the cache folder (about:cache) that can take up to 1 GB.

It is always best to first try some basic steps if web pages aren't working properly.

You can create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

dmackay41
dmackay41 Question owner
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Chosen Solution

Hi Cor-el, many thanks for all your help. I have already tried a reset and that had no effect either. The steps you advise in your last post are getting a little out of my depth now, so I think i will just accept that the Orange settings are defaulting to the homeage everytime Firefox loads up, something I think I can live with at the moment. Thanks again.

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