Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When logging onto my Firefox browser from either of my PCs I get "not found on Accelerator" and "Your requested URL was not found" .

akentfield
akentfield
more options

When opening Firefox browser, my homepage was is my sbcglobal (ATT / Yahoo) e-mail account. Some of my links still successfully use Firefox to get to the specified URL, but some of the links now don't work automatically and I have to specify what program (i.e. Firefox) to use. I have deleted and re-installed Firefox but the problem persists.

When opening Firefox browser, my homepage was is my sbcglobal (ATT / Yahoo) e-mail account. Some of my links still successfully use Firefox to get to the specified URL, but some of the links now don't work automatically and I have to specify what program (i.e. Firefox) to use. I have deleted and re-installed Firefox but the problem persists.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Do you have a dial-up connection which might be using an "Accelerator" product? If not, perhaps it is an add-on that isn't working well with Firefox 13. A standard diagnostic for that is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

Any improvement?