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cannot reopen downloads previously opened

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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Once I have downloaded files eg: scans, Word, double clicked and opened them, I cannot go back later and reopen them again (although they are still listed) in the downloads list. Files with Mozilla logo do reopen however.

Once I have downloaded files eg: scans, Word, double clicked and opened them, I cannot go back later and reopen them again (although they are still listed) in the downloads list. Files with Mozilla logo do reopen however.

Modified by RonC

All Replies (1)

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If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.

It is possible that anti-virus software or cleanup software has removed the file(s) if you didn't do that yourself.