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I have an advertisement I can not remove since updating to Firefox 12

  • 1 reply
  • 1 has this problem
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  • Last reply by Matt_G

spnshacres
spnshacres
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There is a advertisement i can not remove since i updated to 12. How can i remove this i do not like it. I have a screenshot but this will not let me post it.

There is a advertisement i can not remove since i updated to 12. How can i remove this i do not like it. I have a screenshot but this will not let me post it.

Modified by NoahSUMO

All Replies (1)

Matt_G
Matt_G
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Hi spnshacres,

Without having more information on what you are describing it is really difficult to troubleshoot. Can you please describe the ad? Where does it show up? What does it look like? Is it on every page or just a single page?

If it is only on one page, I'd assume it is probably not a Firefox issue. If it's something that you see everywhere, I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

You could also try Creating a new profile.

Hopefully this helps!