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why can't I connect to the server when I get the notifcation to upgrade Firefox?

shrinkrap305
shrinkrap305
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Periodically I get a notification that there's an upgrade for Firefox, and when I click on the download button a status bar appears, but my computer can't connect to the server.

Periodically I get a notification that there's an upgrade for Firefox, and when I click on the download button a status bar appears, but my computer can't connect to the server.

Chosen solution

Hi shrinkrap305,

Try going to http://www.mozilla.org/en-US/firefox/new/

  1. Download the full installer to your desktop.
  2. Close Firefox. Be sure that it isn't still running in the background.
  3. Run the installer and re-open Firefox.

Hopefully this helps!

Read this answer in context 👍 0

All Replies (3)

Matt_G
Matt_G
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Chosen Solution

Hi shrinkrap305,

Try going to http://www.mozilla.org/en-US/firefox/new/

  1. Download the full installer to your desktop.
  2. Close Firefox. Be sure that it isn't still running in the background.
  3. Run the installer and re-open Firefox.

Hopefully this helps!

shrinkrap305
shrinkrap305 Question owner
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Hi Matt, thanks for your response to my query. I tried your suggestion but the installer fails to mount. what next? Thanks so much for your help. Carol

shrinkrap305
shrinkrap305 Question owner
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ok, tried again and was successful! thanks again for your help! carol