Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox 8.0.1 asks to reboot before taking effect; after rebooting it says the same thing, etc

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by AliceWyman

vernondjohnson
vernondjohnson
more options

firefox puts me in a continuous loop saying I need to reboot before finishing install. After rebooting it says the same thing. I even tried to remove the program but it puts me in the same loop.

firefox puts me in a continuous loop saying I need to reboot before finishing install. After rebooting it says the same thing. I even tried to remove the program but it puts me in the same loop.

All Replies (3)

AliceWyman
AliceWyman
  • Moderator
more options

Open the Mozilla Firefox installation directory (e.g., C:\Program Files\Mozilla Firefox) and delete the file firefox.exe.moz-upgrade.

If you still can't start Firefox, do a clean reinstall (use another browser to download the Firefox installer from www.mozilla.org/firefox and, after first removing the Mozilla Firefox installation directory, reinstall Firefox).

Ref: http://kb.mozillazine.org/Browser_will_not_start_up#Computer_must_be_restarted_message_after_Firefox_upgrade

Modified by AliceWyman

jmccann
jmccann
more options

Followed instructions as advised. Firefox still keeps asking to reboot. HELP!

AliceWyman
AliceWyman
  • Moderator
more options

jmccann,

It might be better if you started your own thread with more system details, when the problem began (e.g. after updating from Firefox x.x to the latest version) and exact error message.