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Why do the back/forward arrows no longer work - they are grayed out?

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  • 1 has this problem
  • 6 views
  • Last reply by rick_s

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When I start a new Firefox window or tab the back/forward arrows do not work and are grayed out. I can get previous sites by right click. I also get an orange "Firefox" dropdown tab in the upper left corner. It appears as though I have a Firefox window on top of a regular window.

When I start a new Firefox window or tab the back/forward arrows do not work and are grayed out. I can get previous sites by right click. I also get an orange "Firefox" dropdown tab in the upper left corner. It appears as though I have a Firefox window on top of a regular window.

Chosen solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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Chosen Solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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Problem appears to be resolved - my forward/back arrows are now functional. Thanks