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I have updated to version 6 twice, I am using Windows XP, yet every time it states I am not updated, my browser looks like the old one? How can I get this fixed to look like the new browser version?

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I still have all the menu options at top... (ex:File, Edit, View...ect) Looks like old version, Under Help it says version 6, yet when I open it, it states I am not updated..

I would like to get the new version, please help! Thanks, Kristal

I still have all the menu options at top... (ex:File, Edit, View...ect) Looks like old version, Under Help it says version 6, yet when I open it, it states I am not updated.. I would like to get the new version, please help! Thanks, Kristal

All Replies (1)

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are you doing the update with admin privileges?

has caused quiet update failures for me in the past...