Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

For the past few days I have been unable to access hotmail thru Firefox but ok thru Navigator.

  • 2 replies
  • 45 have this problem
  • Last reply by anndb

anndb
anndb
more options

Firefox will not take me to the hotmail login site, but Navigator will.

Firefox will not take me to the hotmail login site, but Navigator will.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

anndb
anndb Question owner
more options

Thank you. Your directions were clear and even I could follow them.

Ann