Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

You request that I upgrade to 4.01.(3) exe but I run the download and nothing happens

  • 2 replies
  • 6 have this problem
  • 13 views
  • Last reply by carolynecc

HenryHewett
HenryHewett
more options

You advise that I am not protected with current firefox and ask me to upgrade. I download update but nothing happens. No negative messages! Help

You advise that I am not protected with current firefox and ask me to upgrade. I download update but nothing happens. No negative messages! Help

All Replies (2)

Svetlana
Svetlana
more options

1) Download the installer at http://www.getfirefox.com

2) Open File Explorer at the folder it's in

3) Close Firefox (File -> Exit)

4) Check that no firefox.exe processes are running in task manager (ctrl+alt+del)

5) Run the installer

For more information, please see here: Installing Firefox

Please let us know whether this helps.

Modified by Svetlana

carolynecc
carolynecc
more options

i have the same problem, the update no matter how many times i download it keeps popping back up as if id never downloaded it..annoying...