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Updates lock up when "connecting to the update server"

  • 1 reply
  • 4 have this problem
  • 5 views
  • Last reply by cor-el

aliqs
aliqs
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When I open Firefox, I get a window that says something like 'it is strongly recommended that you apply this update as soon as possible". When I click next, the window says "connecting to the update server...." with a progress bar that just goes on and on and it never finishes. This has been going on for a few weeks, but I can't say for sure if it is every time FF opens; I leave it open a lot.

When I open Firefox, I get a window that says something like 'it is strongly recommended that you apply this update as soon as possible". When I click next, the window says "connecting to the update server...." with a progress bar that just goes on and on and it never finishes. This has been going on for a few weeks, but I can't say for sure if it is every time FF opens; I leave it open a lot.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.