Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

LOST MY NORTON "AUTO SIGN IN" FOR MY SITE MEMBERSHIPS WHEN I UPDATED TO FIREFOX4.

  • 1 reply
  • 15 have this problem
  • 4 views
  • Last reply by TonyE

mm@@
mm@@
more options

hello, when i updated to fire fox 4, i noticed that my norton auto sign in tab disappeared from the tool bar. i believe that an updated version of it was required for compatibility with firefox4.

although i like the small taste of ff4 that i had for the last hour or so, i really would like to have my norton tab back. is there anyway to have both? if not i hope i can go back to ff3.6.

any suggestions would be appreciated. thank you, m@

hello, when i updated to fire fox 4, i noticed that my norton auto sign in tab disappeared from the tool bar. i believe that an updated version of it was required for compatibility with firefox4. although i like the small taste of ff4 that i had for the last hour or so, i really would like to have my norton tab back. is there anyway to have both? if not i hope i can go back to ff3.6. any suggestions would be appreciated. thank you, m@

All Replies (2)

TonyE
TonyE
  • Moderator
more options

Symantec have a history of being slow when it comes to updating their software to work with new releases of Firefox. They have already indicated that they will not be updating Norton 360 to make it work with Firefox 4 until early May.

If you want to go back to Firefox 3.6 pending Symantec updating their software, you can uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install Firefox 3.6.* available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

mm@@
mm@@ Question owner
more options

thanks tony e, i had a feeling that might be the case, so i went ahead yesterday and uninstalled 4 and reinstalled 3.6 (did not select "remove ff personal data" as you also mentioned). back with 3.6 now and will wait for symantec to "get with the program" (pun intended). thanks for replying.