Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

You tube problem pls help

  • 21 replies
  • 309 have this problem
  • 16 views
  • Last reply by obwan88

more options

Updated to 3.6.15 and all of a sudden You Tube stop working. Sound still there but no video is showing. Only black screen.

Other browser do work and sites like Metacafe and videos embedded in other places. Adobe flash is updated to latest 10.2.152.32.

Can someone help?

Updated to 3.6.15 and all of a sudden You Tube stop working. Sound still there but no video is showing. Only black screen. Other browser do work and sites like Metacafe and videos embedded in other places. Adobe flash is updated to latest 10.2.152.32. Can someone help?

Chosen solution

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

You can also try to clear the Flash cookies (LSO) and settings.
Flash Website Storage Settings panel:

See also Flash Local storage settings:

Read this answer in context 👍 12

All Replies (1)

more options

THANK YOU!

I've had the problem for nearly 8 weeks and have been going nuts installing and uninstalling everything: Flash, Java, Firefox, all plugins.

Changing from http to https WORKED!

So happy :)

  1. 1
  2. 2